Refund policy

Return & Refund Policy

Thank you for shopping with us! Please read our policy carefully before making a purchase.

Drop shipping & Third-Party Fulfillment Please note that some or all items in our store are fulfilled by third-party suppliers. As a result, return shipments may need to be coordinated on a case-by-case basis. In some instances, we may not be able to accept physical returns and will instead offer a full refund or store credit without requiring the item to be sent back. We will always work with you to find the best resolution.

Returns Due to the nature of our fulfillment process, all return requests must be initiated within 30 days of the delivery date. To start a return, please contact us at 
aden-co@hotmail.com with your order number and reason for return.

Please do not send items back without contacting us first, as return eligibility and instructions depend on the specific item and supplier.

Refunds Once your return is approved, we will process your refund within 5–10 business days to your original payment method. In some cases, we may offer store credit or a replacement instead of a return shipment.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items The following items are not eligible for return:

• Items returned after the 30-day window
• Items that have been used, washed, or damaged by the customer

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Questions? Contact us at aden-co@hotmail.com — we're happy to help.